Facing funding crisis, Caltrain doubled down on racial, social equity, and it worked.
Voters eager for better public transit approved 15 of 18 ballot-measure tax increases on Nov. 3, 2020.
See how I’ve enhanced customer experience throughout the 5,300 square miles served by the 3rd-largest US transit agency.
I strengthened equity for light rail riders by giving them the same ability as bus and rail riders to buy digital tickets.
Best practices for transit providers to protect riders and drivers, reassure the public, and adapt to a pandemic-prepared future.
I expanded NJ Transit’s rail line brands into a design system to streamline customer experience.
Public transit branding, design and wayfinding knowledge base, with 30+ global transit agency graphics standards manuals.
Imagine if your transit fare card worked with E-ZPass, just like the transponder in your vehicle?
Skilled transit professionals are ready to proceed. Let’s equip them and fund them. Let’s trust them to do the job!
The new transitchicago.com demonstrates a thoughtful approach to customer experience for 1.6 million daily transit customers.
Reopening a dormant underground passage in Manhattan would streamline transit connections for thousands of customers.
Simple signage, standardized wayfinding, seamless payment, and a streamlined network to get you from Point A to Point B.
I helped streamline transfers to and fare payment on NYC Subway during service outages for PATH’s signal system upgrade.
The Verkehrsverbund, or transport association, works with operators to coordinate a unified transit network.