Media Appearances & Public Speaking

Biography

Stewart Mader works with transit agencies and policy makers to build better transit. His work spans advocacy to operations, apps to maps, and wayfinding to payment. Mader created the VaxTransit campaign to ensure equity in vaccine access, with more than 580 transit agencies in the US and Canada providing free rides to COVID-19 vaccines, hosting vaccination at transit hubs, and helping bring vaccines into communities.

Mader previously served as the public face of NJ Transit, where he regularly rode with customers to listen to feedback, used video and social media to show customers how a transit system operates, and delivered customer experience improvements including contactless fare payment for light rail, a new website and app user experience, and a metrics dashboard to track performance and reliability for 270 million annual passenger trips.

Mader helped establish PATH Riders Council for the Port Authority of New York & New Jersey’s 80 million annual riders, and served as chair and spokesperson for the 14-person advisory board for four years. He guided a redesign of the PATH map to include regional transit connections, helped launch the RidePATH app with real-time train arrivals, and worked with the MTA to streamline transfers and fare payment on the NYC Subway during construction of PATH’s new signal system.

Mader created the New York & New Jersey Subway Map and Transit Standards projects, and writes about transit policy for Mass Transit, Mobility Lab, New York Daily News, Philadelphia Inquirer, The Architect’s Newspaper, Wall Street Journal, and USA Today Network. Mader earned his bachelor’s degree with distinction in chemistry from the University of Hartford, and master’s degree in education from the University at Albany.

Extended Bio

He previously worked as a senior executive in Silicon Valley and Wall Street. As Global Head of Digital Strategy, Mader streamlined customer experience at Fitch Ratings to accelerate its market intelligence and e-learning businesses. He transformed CFA Institute with a digital-first learning approach, and built a social media presence named #1 in finance by Association Trends. CQ Roll Call named @CFAInstitute one of 100 Association Twitter Handles You Should Follow.

Mader wrote the book Wikipatterns drawing on his experience as Chief Evangelist for Atlassian, and as a digital strategy consultant to global organizations including Airbus, ICANN, SAP, Thales, and World Bank-International Finance Corporation.

Earlier in his career, Mader led instructional design at Brown University, Emerson College, Long Island University, and University of Hartford. PBS stations aired “Skysight” and “Seeing the Scientific Light”, two NASA Space Grant-funded films he wrote, directed, and edited.

Selected Interviews

Writing

Conferences

“Grazie!” I said to Renato Geremicca (right) for inviting me to keynote the international Forum Risorse Umane conference in Milan, where I shared how I led the global digital transformation at Fitch Ratings.
I shared how public transit providers can ensure equity in vaccine access with VaxTransit, at ÖffiCON: The future and financing of sustainable mobility after the Covid-19 pandemic.

Press Photos

I enjoy talking with customers on trains and buses to hear their thoughts as I help shape new policy.

Public Engagement

To gather customers’ views on the New York & New Jersey Subway Map, I interviewed riders at Fulton Street station in Manhattan.
On scene ahead of snow to show NJ Transit customers how frontline crews safeguard them. Since most bus stops are owned by cities and towns, I also encouraged customers to ask local officials to keep bus stops clear.
Speaking with reporters about customer experience enhancements, including new Tap & Go fare payment, redesigning website & app, and onboard engagement,
Updating customers on the root cause of rush hour delays. My explanation led media coverage, including an article with the headline Sorry for Monday’s Massive Delays; Now Get Us New Hudson Tunnel.
Addressing the Board of Commissioners of the Port Authority of NY & NJ, I highlighted transit improvements delivered in collaboration with PATH staff during my tenure as chair of PATH Riders Council.
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