Media Appearances & Public Speaking

Public speaking is an integral part of my work. I’ve had the honor of sharing my experience and insight with audiences through conferences, news media, publications, and podcasts.

In conversation with Renato Geremicca (right) at the international Forum Risorse Umane conference in Milan, where I shared how I led the global digital transformation at Fitch Ratings
Interviewing riders at Fulton Street station in Manhattan about the New York & New Jersey Subway Map
Highlighting winter storm preparation for NJ Transit customers, and encouraging them to ask local officials to help clear bus stops owned by cities and towns
Riding with riders on NJ Transit trains in May 2019 to share information about temporary service changes to support Amtrak’s infrastructure renewal at New York Penn Station
Speaking with PIX11’s Greg Mocker in 2014 about the impact of proposed service cuts on frontline workers, and the need for oversight of transit reforms
Speaking with reporters about customer experience enhancements, including new Tap & Go fare payment, redesigning website & app, and onboard engagement
Updating customers on the root cause of rush hour delays. My explanation led media coverage, including an article with the headline Sorry for Monday’s Massive Delays; Now Get Us New Hudson Tunnel
Addressing the Port Authority of NY & NJ Board of Commissioners, I highlighted transit improvements delivered in collaboration with PATH staff during my tenure as chair of PATH Riders Council
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