Stewart Mader works with transit agencies and policy makers to build better transit, and he is a contributor to numerous media outlets on transit policy. Stewart founded and leads the VaxTransit initiative, with more than 580 agencies in the US and Canada providing access to COVID-19 vaccines.
Stewart previously served as the public face of NJ Transit, where he streamlined customer communication with new digital and social media tools, improved customer experience with contactless fare payment and a performance dashboard for 270 million annual passenger trips, and created a video series profiling frontline transit workers. Stewart also helped establish, led, and served as chief spokesperson for PATH Riders Council for the Port Authority of New York & New Jersey’s 80 million annual riders.
Mader earned his bachelor’s degree with distinction in chemistry from the University of Hartford, and master’s degree in education from the University at Albany.
Mader’s work on transit customer experience includes the New York & New Jersey Subway Map, Branding New Jersey’s Transit Lines, and the Transit Standards project. He writes about transit policy for Mass Transit, Mobility Lab, New York Daily News, Philadelphia Inquirer, The Architect’s Newspaper, Wall Street Journal, and USA Today Network.
He previously worked as a senior executive in Silicon Valley and Wall Street. As Global Head of Digital Strategy, Mader streamlined customer experience at Fitch Ratings to accelerate its market intelligence and e-learning businesses. He transformed CFA Institute with a digital-first learning approach, and built a social media presence named #1 in finance by Association Trends. CQ Roll Call named @CFAInstitute one of 100 Association Twitter Handles You Should Follow.
Mader wrote the book Wikipatterns drawing on his experience as Chief Evangelist for Atlassian, and as a digital strategy consultant to global organizations including Airbus, ICANN, SAP, Thales, and World Bank-International Finance Corporation.
Earlier in his career, Mader led instructional design at Brown University, Emerson College, Long Island University, and University of Hartford. PBS stations aired “Skysight” and “Seeing the Scientific Light”, two NASA Space Grant-funded films he wrote, directed, and edited.
- Need a COVID-19 Vaccine? Visit Your Local Transit Center – Stateline, Pew Charitable Trusts
- How A Free Ride To Vaccine Sites Is Boosting Immunity and Public Transit – Sengerio
- Without a car, getting a COVID vaccine isn’t easy. Here’s what advocates say NJ can do to help – NorthJersey.com
- The Future of Transportation: How Digital Mobility Hubs are Changing the Game – TechTables podcast
- NJ Transit’s Customer Advocate Looks to Improve Communications Between Agency and Its Riders – Transportation Radio
- NJ Transit, Amtrak: New Hudson tunnels needed now to avoid delays – NJ101.5
- Customer advocate is going undercover … with NJ Transit – NJ101.5
- NJ Transit customer advocate meets with riders to tell them about service changes – News 12
- Conversations with Community Managers – The Community Roundtable
- VaxTransit: 450+ Agencies in 41 States Provide Free Rides for Vaccines – Mass Transit magazine
- Getting the COVID-19 Vaccine Shouldn’t Require a Car: The Case for VaxTransit – Mass Transit magazine
- Imagine How COVID-19 Could Reshape Mobility – Mass Transit magazine
- Amtrak One: Joe Biden can Accelerate Economic Recovery by Renewing America’s Rails – Philadelphia Inquirer
- Plan Your Pandemic Recovery Like Caltrain – The Architect’s Newspaper
- Taxes for Transportation Were Well Received – Wall Street Journal
- E-ZPass: Could it Streamline Transit Fare Payment? – Mobility Lab
- Building Bright Signals for the Future of Transit – New York Daily News
- Chicago Transit’s Digital Redesign Offers Blueprint for Transforming Customer Experience – Mobility Lab
- Simplify Things for Customers: A Transit Vision for the Tri-State Region – NorthJersey.com
- Seamless Subway Rides Replace Shuttle Buses, Thanks to Port Authority, MTA Collaboration – Mobility Lab
- Verkehrsverbund: How Germany Standardizes Transit Customer Experience – Mobility Lab