Media Appearances & Public Speaking

Biography

Stewart Mader works with transit agencies and policy makers to build better transit, and he is a contributor to numerous media outlets on transit policy. Stewart founded and leads the VaxTransit initiative, with more than 580 agencies in the US and Canada providing access to COVID-19 vaccines.

Stewart previously served as the public face of NJ Transit, where he streamlined customer communication with new digital and social media tools, improved customer experience with contactless fare payment and a performance dashboard for 270 million annual passenger trips, and created a video series profiling frontline transit workers. Stewart also helped establish, led, and served as chief spokesperson for PATH Riders Council for the Port Authority of New York & New Jersey’s 80 million annual riders.

Mader earned his bachelor’s degree with distinction in chemistry from the University of Hartford, and master’s degree in education from the University at Albany.

Extended Bio

Mader’s work on transit customer experience includes the New York & New Jersey Subway Map, Branding New Jersey’s Transit Lines, and the Transit Standards project. He writes about transit policy for Mass Transit, Mobility Lab, New York Daily News, Philadelphia Inquirer, The Architect’s Newspaper, Wall Street Journal, and USA Today Network.

He previously worked as a senior executive in Silicon Valley and Wall Street. As Global Head of Digital Strategy, Mader streamlined customer experience at Fitch Ratings to accelerate its market intelligence and e-learning businesses. He transformed CFA Institute with a digital-first learning approach, and built a social media presence named #1 in finance by Association Trends. CQ Roll Call named @CFAInstitute one of 100 Association Twitter Handles You Should Follow.

Mader wrote the book Wikipatterns drawing on his experience as Chief Evangelist for Atlassian, and as a digital strategy consultant to global organizations including Airbus, ICANN, SAP, Thales, and World Bank-International Finance Corporation.

Earlier in his career, Mader led instructional design at Brown University, Emerson College, Long Island University, and University of Hartford. PBS stations aired “Skysight” and “Seeing the Scientific Light”, two NASA Space Grant-funded films he wrote, directed, and edited.

Selected Interviews

Writing

Conferences

“Grazie!” I said to Renato Geremicca (right) for inviting me to keynote the international Forum Risorse Umane conference in Milan, where I shared how I led the global digital transformation at Fitch Ratings.
I shared how public transit providers can ensure equity in vaccine access with VaxTransit, at ÖffiCON: The future and financing of sustainable mobility after the Covid-19 pandemic.

Press Photos

I enjoy talking with customers on trains and buses to hear their thoughts as I help shape new policy.

Public Engagement

To gather customers’ views on the New York & New Jersey Subway Map, I interviewed riders at Fulton Street station in Manhattan.
On scene ahead of snow to show NJ Transit customers how frontline crews safeguard them. Since most bus stops are owned by cities and towns, I also encouraged customers to ask local officials to keep bus stops clear.
Speaking with reporters about customer experience enhancements, including new Tap & Go fare payment, redesigning website & app, and onboard engagement,
Updating customers on the root cause of rush hour delays. My explanation led media coverage, including an article with the headline Sorry for Monday’s Massive Delays; Now Get Us New Hudson Tunnel.
Addressing the Board of Commissioners of the Port Authority of NY & NJ, I highlighted transit improvements delivered in collaboration with PATH staff during my tenure as chair of PATH Riders Council.
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