Writing & Speaking Stewart writes and speaks on transit policy. His writing appears in Mass Transit, Mobility Lab, The Philadelphia Inquirer, The Architect’s Newspaper, and other leading publications. Selected Interviews Need a COVID-19 Vaccine? Visit Your Local Transit Center – Stateline, Pew Charitable TrustsHow A Free Ride To Vaccine Sites Is Boosting Immunity and Public Transit – SengerioThe Future of Transportation: How Digital Mobility Hubs are Changing the Game – TechTables podcastWithout a car, getting a COVID vaccine isn’t easy. Here’s what advocates say NJ can do to help – NorthJersey.comNJ Transit’s Customer Advocate Looks to Improve Communications Between Agency and Its Riders – Transportation RadioNJ Transit, Amtrak: New Hudson tunnels needed now to avoid delays – NJ101.5Customer advocate is going undercover … with NJ Transit – NJ101.5NJ Transit customer advocate meets with riders to tell them about service changes – News 12Conversations with Community Managers – The Community Roundtable Writing VaxTransit: 450+ Agencies in 41 States Provide Free Rides for Vaccines – Mass Transit magazineGetting the COVID-19 Vaccine Shouldn’t Require a Car: The Case for VaxTransit – Mass Transit magazineImagine How COVID-19 Could Reshape Mobility – Mass Transit magazineAmtrak One: Joe Biden can Accelerate Economic Recovery by Renewing America’s Rails – Philadelphia InquirerPlan Your Pandemic Recovery Like Caltrain – The Architect’s NewspaperTaxes for Transportation Were Well Received – Wall Street JournalE-ZPass: Could it Streamline Transit Fare Payment? – Mobility LabBuilding Bright Signals for the Future of Transit – New York Daily NewsChicago Transit’s Digital Redesign Offers Blueprint for Transforming Customer Experience – Mobility LabSimplify Things for Customers: A Transit Vision for the Tri-State Region – NorthJersey.comSeamless Subway Rides Replace Shuttle Buses, Thanks to Port Authority, MTA Collaboration – Mobility LabVerkehrsverbund: How Germany Standardizes Transit Customer Experience – Mobility Lab I was out on the scene before snow accumulated to show NJ Transit customers how frontline crews safeguard them. I also urged customers to ask public officials to clear snow from municipally-maintained bus stops. “I want you to hear directly from me,” I said to NJ Transit customers in the nation’s largest media market. My explanation of the factors that contributed to a service disruption drove media coverage, including an article with the headline Sorry for Monday’s Massive Delays; Now Get Us New Hudson Tunnel. To gather customers’ views on the New York & New Jersey Subway Map, I interviewed riders at Fulton Street station in Manhattan. Addressing the 11-member Board of Commissioners of the Port Authority of NY & NJ, I described key transit improvements delivered in collaboration with PATH staff during my tenure as chair of PATH Riders Council. “Grazie!” I said to Renato Geremicca (right) for inviting me to keynote the international Forum Risorse Umane conference in Milan, where I shared how I led the global digital transformation at Fitch Ratings.