Writing & Speaking Stewart writes and speaks on transit policy. His writing appears in Mass Transit, Mobility Lab, The Philadelphia Inquirer, The Architect’s Newspaper, and other leading publications. Public Engagement To gather customers’ views on the New York & New Jersey Subway Map, I interviewed riders at Fulton Street station in Manhattan. On scene ahead of snow to show NJ Transit customers how frontline crews safeguard them. Since most bus stops are owned by cities and towns, I also encouraged customers to ask local officials to keep bus stops clear. Speaking with reporters about customer experience enhancements, including new Tap & Go fare payment, redesigning website & app, and onboard engagement, Updating customers on the root cause of rush hour delays. My explanation led media coverage, including an article with the headline Sorry for Monday’s Massive Delays; Now Get Us New Hudson Tunnel. Addressing the Board of Commissioners of the Port Authority of NY & NJ, I highlighted transit improvements delivered in collaboration with PATH staff during my tenure as chair of PATH Riders Council. Selected Interviews Need a COVID-19 Vaccine? Visit Your Local Transit Center – Stateline, Pew Charitable TrustsHow A Free Ride To Vaccine Sites Is Boosting Immunity and Public Transit – SengerioWithout a car, getting a COVID vaccine isn’t easy. Here’s what advocates say NJ can do to help – NorthJersey.comThe Future of Transportation: How Digital Mobility Hubs are Changing the Game – TechTables podcastNJ Transit’s Customer Advocate Looks to Improve Communications Between Agency and Its Riders – Transportation RadioNJ Transit, Amtrak: New Hudson tunnels needed now to avoid delays – NJ101.5Customer advocate is going undercover … with NJ Transit – NJ101.5NJ Transit customer advocate meets with riders to tell them about service changes – News 12Conversations with Community Managers – The Community Roundtable Writing VaxTransit: 450+ Agencies in 41 States Provide Free Rides for Vaccines – Mass Transit magazineGetting the COVID-19 Vaccine Shouldn’t Require a Car: The Case for VaxTransit – Mass Transit magazineImagine How COVID-19 Could Reshape Mobility – Mass Transit magazineAmtrak One: Joe Biden can Accelerate Economic Recovery by Renewing America’s Rails – Philadelphia InquirerPlan Your Pandemic Recovery Like Caltrain – The Architect’s NewspaperTaxes for Transportation Were Well Received – Wall Street JournalE-ZPass: Could it Streamline Transit Fare Payment? – Mobility LabBuilding Bright Signals for the Future of Transit – New York Daily NewsChicago Transit’s Digital Redesign Offers Blueprint for Transforming Customer Experience – Mobility LabSimplify Things for Customers: A Transit Vision for the Tri-State Region – NorthJersey.comSeamless Subway Rides Replace Shuttle Buses, Thanks to Port Authority, MTA Collaboration – Mobility LabVerkehrsverbund: How Germany Standardizes Transit Customer Experience – Mobility Lab Conferences “Grazie!” I said to Renato Geremicca (right) for inviting me to keynote the international Forum Risorse Umane conference in Milan, where I shared how I led the global digital transformation at Fitch Ratings. I shared how public transit providers can ensure equity in vaccine access with VaxTransit, at ÖffiCON: The future and financing of sustainable mobility after the Covid-19 pandemic.