Build Your Strategy With Your Customers

Redesigning routes, expanding service, or refreshing customer experience? I’ll help you every step of the way, from advocacy to operations, apps to maps, and wayfinding to payment.

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Consulting inquiries, speaking requests, and media inquries.

Consulting Services

  • Equitable Engagement – Involve customers and communities in ways that include more voices, help make hard choices involving priorities and budgets, and guide policymaking based on lived experience. Develop policy, processes, and best practices to strengthen engagement with customers.
  • Customer Journey Mapping – Evaluate existing experiences and provide recommendations to improve service delivery and enhance the customer journey.
  • Messaging to Build Momentum – Develop messaging to build momentum for change with customers, stakeholders and senior leaders.

Selected Clients

  • Airbus
  • AstraZeneca
  • Austin Independent School District
  • Bank of America
  • Booz Allen Hamilton
  • CFA Institute
  • FHI 360/Family Health International
  • Fitch Ratings
  • Ford Motor Company & Ford Canada
  • IBM
  • Mars
  • NJ Transit
  • Nokia
  • Port Authority of New York & New Jersey
  • SAP
  • Thales
  • Vodafone
  • World Bank – International Finance Corporation

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