I work with transit providers and policymakers to design and deliver next-gen experiences. Whether you’re redesigning existing service, planning for a new project, or refreshing your branding, wayfinding, digital, or fare payment experiences, I’ll help you every step of the way:
Strategy Development: Consult with your team to understand your needs, and set strategic goals.
Equitable Engagement: Reach customers and communities in ways that include more voices, guide policymaking, and help inform better changes.
Policy & Processes: Develop policy, processes, and best practices to strengthen engagement with customers.
Customer Journey Mapping: Evaluate existing experiences and provide recommendations to improve service delivery and enhance the customer journey.
Communications: Develop messaging to build momentum for change with customers, stakeholders and senior leaders.
Airbus, AstraZeneca, Austin Independent School District, Bank of America, Booz Allen Hamilton, CFA Institute, FHI 360/Family Health International, Fitch Ratings, Ford Motor Company & Ford Canada, IBM, Mars, NJ Transit, Nokia, Port Authority of New York & New Jersey, SAP, Thales, Vodafone, World Bank – International Finance Corporation
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Consulting inquiries, speaking requests, and media inquries.