I work with transit providers and policymakers to design and deliver next-gen experiences that are a product of meaningful customer engagement. Whether you’re redesigning existing service, planning for a new project, or refreshing your branding, wayfinding, digital, or fare payment experiences, I’ll help you every step of the way.
- Equitable Engagement – Involve customers and communities in ways that include more voices, help make hard choices involving priorities and budgets, and guide policymaking based on lived experience. Develop policy, processes, and best practices to strengthen engagement with customers.
- Customer Journey Mapping – Evaluate existing experiences and provide recommendations to improve service delivery and enhance the customer journey.
- Messaging to Build Momentum – Develop messaging to build momentum for change with customers, stakeholders and senior leaders.
Airbus, AstraZeneca, Austin Independent School District, Bank of America, Booz Allen Hamilton, CFA Institute, FHI 360/Family Health International, Fitch Ratings, Ford Motor Company & Ford Canada, IBM, Mars, NJ Transit, Nokia, Port Authority of New York & New Jersey, SAP, Thales, Vodafone, World Bank – International Finance Corporation
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Consulting inquiries, speaking requests, and media inquries.