Get in Touch!

Need a subject matter expert on transit policy? Redesigning routes, expanding service, or refreshing customer experience? I work, write, and speak on transit, from advocacy to operations, apps to maps, and wayfinding to payment.

Consulting Services

  • Equitable Engagement – Involve customers and communities in ways that include more voices, help make hard choices involving priorities and budgets, and guide policymaking based on lived experience. Develop policy, processes, and best practices to strengthen engagement with customers.
  • Customer Journey Mapping – Evaluate existing experiences and provide recommendations to improve service delivery and enhance the customer journey.
  • Messaging to Build Momentum – Develop messaging to build momentum for change with customers, stakeholders and senior leaders.

Selected Clients

  • Airbus
  • AstraZeneca
  • Austin Independent School District
  • Bank of America
  • Booz Allen Hamilton
  • CFA Institute
  • FHI 360/Family Health International
  • Fitch Ratings
  • Ford Motor Company & Ford Canada
  • IBM
  • Mars
  • NJ Transit
  • Nokia
  • Port Authority of New York & New Jersey
  • SAP
  • Thales
  • Vodafone
  • World Bank – International Finance Corporation

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“Stewart approaches every project with exponential neurons firing and a great sense of humor.”

Colleague

Stewart Mader is an exceptional leader and his mentorship had a profound impact on my career at NJ Transit. He encouraged me in bringing my budding ideas to fruition and was always willing to help me with large projects, such as overhauling communications to ADA customers as well as simple tasks such as updating Web service advisories.

Alison Curtis, Colleague – NJ Transit

Stewart has been open to discussions with operations and took time to walk with us ‘in the field’ in order to deal with customer and local municipal issues and relations. Stewart, thanks for working with us, and best wishes in your new endeavors!

Dave Abeles, Superintendent, Stations – NJ Transit

“As both a mentor and an advocate, Stewart maintains a high level of engagement with each project, while somehow never micromanaging the details.”

Client

“Every time I talk with Stewart Mader, I learn a new way of thinking about transportation and mobility. He sheds old myths and looks at new realities. He quickly spots issues and works creatively to resolve them.”

Allen Kratz, Resilience Works
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