Working with You in a World That’s New

I work with transit providers and policymakers to envision and deliver next-gen transit experiences. I help transit practitioners build deep customer relationships that guide policymaking, enable change that is broadly transformative and personally resonant, and build a constituency of advocates for a vital component of daily life.

I’ll help you identify emerging transit trends, analyze best practices within the transit industry and beyond, and synthesize emerging developments to help build wide public support for greater mobility.

Together, we can:

  • Consult with your team to understand your needs, and set strategic goals
  • Develop policy, processes, and best practices to strengthen engagement with customers
  • Evaluate existing experiences and provide recommendations to improve service delivery and enhance the customer journey
  • Communicate with customers, stakeholders and senior leaders to build momentum for change

Get in Touch

For consulting inquiries, speaking requests, and media inquries:

Learn More About Stewart Mader

Stewart Mader uses his technology, finance, and transit experience to maximize mobility that builds health, economic, and climate resilience in our communities. He has worked at the nexus of policy and customer experience at NJ Transit, and helped establish PATH Riders Council to guide enhancements for 80 million annual riders.

The Wall Street Journal, New York Daily News, USA Today Network, Mobility Lab, New Jersey Future and other forums have created a wide audience for Stewart‘s transit policy ideas. Stewart’s social media followers recognize his New York & New Jersey Subway Map, Transit Standards, and Pandemic Best Practices: Changing Transit’s Future as high-value insight to help activate customers to advocate for investment in equitable and reliable mobility.

Stewart worked as a senior executive in Silicon Valley and Wall Street. As Global Head of Digital Strategy, Stewart streamlined customer experience at Fitch Ratings to accelerate its market intelligence and e-learning businesses. He transformed CFA Institute’s widely-recognized CFA Program with a digital-first learning approach, and built a social media presence named #1 in finance by Association Trends. CQ Roll Call named @CFAInstitute one of 100 Association Twitter Handles You Should Follow.

Stewart wrote the book Wikipatterns drawing on his experience as Chief Evangelist for Atlassian, and as a digital strategy consultant to global organizations including Airbus, ICANN, SAP, Thales, and World Bank-International Finance Corporation.

Stewart led instructional design at Brown University, Emerson College, Long Island University, and University of Hartford. PBS stations aired “Skysight” and “Seeing the Scientific Light”, two NASA Space Grant-funded films he wrote, directed, and edited.

Stewart earned a Bachelor of Science in Chemistry, Magna Cum Laude from University of Hartford, a Master of Science in Curriculum Development and Instructional Technology from University at Albany, and a certificate in Jurisdictional Crisis Incident Management from Texas A&M Engineering Extension (TEEX).

“Every time I talk with Stewart Mader, I learn a new way of thinking about transportation and mobility. He sheds old myths and looks at new realities. He quickly spots issues and works creatively to resolve them.”

Allen Kratz, Resilience Works

“As both a mentor and an advocate, Stewart maintains a high level of engagement with each project, while somehow never micromanaging the details.”

Client

“Stewart approaches every project with exponential neurons firing and a great sense of humor.”

Colleague

“Stewart took time literally in the middle of a cross-country move to speak to our newly-formed team. He provided tons of insights and examples from his experience, and team members are still talking about the nuggets they took away.”

Client

Stewart articulates the benefits of collaboration clearly and comprehensively. He’s the voice of experience.

Audience Member – Stanford Tech Briefing

There’s not many humans on the planet that know more about wikis than Stewart Mader. Wherever folks are talking about wiki technology, you’ll find Mader, explaining how wikis work, how to get folks to use them, how to govern them, and how to use them to solve various real-world challenges.

Scott Abel

Clear explanations from an author sympathetic to the confusion and sometimes plain fear that is associated with actively changing any group’s collaborative culture.

Ward Cunningham – from the Foreword to Wikipatterns
“Grazie!” I said to Renato Geremicca (right) for inviting me to keynote the international Forum Risorse Umane conference in Milan, where I shared how I led the global digital transformation at Fitch Ratings.
“I want you to hear directly from me,” I said to NJ Transit customers in the nation’s largest media market. My explanation of the factors that contributed to a service disruption drove media coverage, including an article with the headline Sorry for Monday’s Massive Delays; Now Get Us New Hudson Tunnel.
As NJ Transit’s customer advocate, I was out on the scene before snow accumulated to show customers how frontline crews safeguard them. I also urged customers to ask public officials to clear snow from municipally-maintained bus stops.
To gather customers’ views on the New York & New Jersey Subway Map, I interviewed riders at Fulton Street station in Manhattan.
Addressing the 11-member Board of Commissioners of the Port Authority of NY & NJ, I described key transit improvements delivered in collaboration with PATH staff during my tenure as chair of PATH Riders Council.