Imagining Mobility & Making it Work

Imagine How COVID-19 Could Reshape Mobility for People Who Rely on Transit

Mask Transit: Woman waits for a tram in Bordeaux, France. Photo by Chapman Chow on Unsplash.
Mask Transit: A woman waits for a tram in Bordeaux, France.

Buy, Tap, Ride: Contactless Fare Payment on Light Rail Serving New York, Philadelphia

Buy, Tap & Ride: Transforming Digital Fare Payment on Hudson-Bergen Light Rail, Newark Light Rail, and River Line.,
Two machines plus ink give way to NJ Transit’s new digital link.

Pandemic Best Practices: Changing Transit’s Future

People waiting at a bus stop in Macau. Photo by Macau Photo Agency.
Masked customers wait at a bus stop in Macau.

NJ Transit: Transforming Customer Experience for Third-Largest US Transit Provider

I enjoy talking with customers on trains and buses to hear their thoughts as I help shape new policy.

New York & New Jersey Subway Map: Seamless Transit for a Megaregion

New York & New Jersey Subway Map
Comprehensive transit map for the largest US metro area.

Transit Standards: Branding, Digital Strategy & Graphic Standards for Public Transportation

Transit Standards: Branding, Digital Strategy & Graphic Standards for Public Transportation
More than 30 transit agency graphics standards manuals from around the world, as well as dozens of articles, examples, and case studies.

PATH Riders Council: Building a Model for Transit Agency & Customer Collaboration

PATH Riders Council: Customer Collaboration to Enhance Transit Experience
I helped the Port Authority of New York & New Jersey strengthen its policies and practices for engaging customers by establishing and leading its 14-member customer advisory board.

E-ZPass: A Unified Way to Pay for Riding and Driving

E-ZPass: Universal Way to Pay for Transit and Tolls?
E-ZPass Streamlines Driving. Could it do the Same for Transit Fare Payment?

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