- 40 Ways I Transformed NJ Transit for Customers
See how I’ve enhanced customer experience throughout the 5,300 square miles served by the 3rd-largest US transit agency.
- Buy-Tap-Ride: Contactless Fares for Light Rail
Spurred by COVID-19, I assembled a team and delivered contactless, digital fare payment in just seven weeks.
- Pandemic Best Practices For Transit
Best practices for transit providers to protect riders and drivers, reassure the public, and adapt to a pandemic-prepared future.
- Branding New Jersey’s Transit Lines
I expanded NJ Transit’s rail line brands into a design system to streamline customer experience.
- Transit Standards: Branding, Design & Graphics
Public transit branding, design and wayfinding knowledge base, with 30+ global transit agency graphics standards manuals.
- New York & New Jersey Subway Map
New York Subway Map with New Jersey transit connections that shows how transit bridges city and state boundaries.
- Seamless Subway Rides Replace Shuttle Buses, Thanks to Port Authority, MTA Collaboration
I helped streamline transfers to and fare payment on NYC Subway during service outages for PATH’s signal system upgrade.
- PATH Riders Council: Building a Model for Transit Agency & Customer Collaboration
I helped establish, and led the 14-person customer advisory board for the transit system connecting New York and New Jersey.
Driving-reliant vaccine sites further harm communities of color hit hardest by the pandemic. Public transit can fix that.
Transit’s most vital–and essential–customers help us envision how public transportation can serve their new mobility needs.
As president, Biden can make Amtrak One a regular part of his travel, reassuring a pandemic-wary public that transit is safe.
Talking transit on the TechTables podcast: how digital developments in a pandemic are shaping the future of mobility.
Facing funding crisis, Caltrain doubled down on racial, social equity, and it worked.
Voters eager for better public transit approved 15 of 18 ballot-measure tax increases on Nov. 3, 2020.
Imagine if your transit fare card worked with E-ZPass, just like the transponder in your vehicle?
Skilled transit professionals are ready to proceed. Let’s equip them and fund them. Let’s trust them to do the job!
See how I’ve enhanced customer experience throughout the 5,300 square miles served by the 3rd-largest US transit agency.
Spurred by COVID-19, I assembled a team and delivered contactless, digital fare payment in just seven weeks.
Best practices for transit providers to protect riders and drivers, reassure the public, and adapt to a pandemic-prepared future.
I expanded NJ Transit’s rail line brands into a design system to streamline customer experience.
Public transit branding, design and wayfinding knowledge base, with 30+ global transit agency graphics standards manuals.
New York Subway Map with New Jersey transit connections that shows how transit bridges city and state boundaries.
I helped streamline transfers to and fare payment on NYC Subway during service outages for PATH’s signal system upgrade.
I helped establish, and led the 14-person customer advisory board for the transit system connecting New York and New Jersey.