- COVID Vaccine Shouldn’t Require Your Own VehicleDrive-through vaccine sites further harm communities of color hit hardest by the pandemic. Public transit can fix that.
- Imagine How COVID-19 Could Reshape MobilityTransit’s most vital–and essential–customers help us envision how public transportation can serve their new mobility needs.
- Amtrak One: Joe Biden can Accelerate Economic Recovery by Renewing America’s RailsAs president, Biden can make Amtrak One a regular part of his travel, reassuring a pandemic-wary public that transit is safe.
- COVID, Mobile, Contactless: The Future of TransitTalking transit on the TechTables podcast: how digital developments in a pandemic are shaping the future of mobility.
- Plan Your Pandemic Recovery Like CaltrainFacing funding crisis, Caltrain doubled down on racial, social equity, and it worked.
- Taxes for Transportation Were Well ReceivedVoters eager for better public transit approved 15 of 18 ballot-measure tax increases on Nov. 3, 2020.
- E-ZPass: Could it Streamline Transit Fare Payment?Imagine if your transit fare card worked with E-ZPass, just like the transponder in your vehicle?
- Building Bright Signals for the Future of TransitSkilled transit professionals are ready to proceed. Let’s equip them and fund them. Let’s trust them to do the job!
- 40 Ways I Transformed NJ Transit for CustomersSee how I’ve enhanced customer experience throughout the 5,300 square miles served by the 3rd-largest US transit agency.
- Buy, Tap, Ride: Building Faster, Safer Fare Payment for 80,000 Transit RidersSpurred by COVID-19, I delivered contactless, digital fare payment in just seven weeks.
- Pandemic Best Practices For TransitBest practices for transit providers to protect riders and drivers, reassure the public, and adapt to a pandemic-prepared future.
- Branding New Jersey’s Transit LinesI expanded NJ Transit’s rail line brands into a design system to streamline customer experience.
- Transit Standards: Branding, Design & GraphicsPublic transit branding, design and wayfinding knowledge base, with 30+ global transit agency graphics standards manuals.
- New York & New Jersey Subway MapNew York Subway Map with New Jersey transit connections that shows how transit bridges city and state boundaries.
- Seamless Subway Rides Replace Shuttle Buses, Thanks to Port Authority, MTA CollaborationI helped streamline transfers to and fare payment on NYC Subway during service outages for PATH’s signal system upgrade.
- PATH Riders Council: Building a Model for Transit Agency & Customer CollaborationI helped establish, and led the 14-person customer advisory board for the transit system connecting New York and New Jersey.