Stewart Mader engages with public transit providers and policymakers to envision and deliver next-gen transit experiences. He helps transit practitioners build deep customer relationships, because inclusive engagement enhances understanding, guides policymaking, and expands a constituency of support for a vital component of daily life.
Each evening, Stewart reviews the day’s news to identify transit trends, and analyze best practices within the transit industry and beyond. He listens to what other experts are saying on social media, in trade publications, and during public-policy discussions. Stewart synthesizes emerging developments in multiple industry sectors to help build wide public support for greater mobility. Learn more about Stewart
🛤 Imagine How COVID-19 Could Reshape Mobility for People Who Rely on Transit
😷 Pandemic Best Practices: Changing Transit’s Future
🗺 New York & New Jersey Subway Map: Seamless Transit for a Megaregion
🚇 PATH Riders Council: Building a Model for Transit Agency & Customer Collaboration
📐 Transit Standards: Branding, Digital Strategy & Graphic Standards for Public Transportation
📱 E-ZPass: A Unified Way to Pay for Riding and Driving
🦺 About Stewart Mader
Stewart Mader uses his technology, finance, and transit experience to maximize mobility that builds health, economic, and climate resilience in our communities. As Customer Advocate & Chief Customer Experience Officer for NJ TRANSIT, he works at the nexus of policy and customer experience. Stewart helped establish PATH Riders Council to guide enhancements for 80 million annual riders, updated the map in 350 train cars with regional transit connections, and partnered with the MTA to streamline transfers during construction. The Wall Street Journal, New York Daily News, USA Today Network, Mobility Lab, New Jersey Future and other forums have created a wide audience for Stewart‘s transit policy ideas. Stewart’s social media followers recognize his New York & New Jersey Subway Map, Transit Standards, and Pandemic Best Practices: Changing Transit’s Future as high-value insight to help activate customers to advocate for investment in equitable and reliable mobility.
“Every time I talk with Stewart Mader, I learn a new way of thinking about transportation and mobility. He sheds old myths and looks at new realities. He quickly spots issues and works creatively to resolve them.” -Colleague
“Stewart is hands down one of the best managers I’ve worked for. As both a mentor and an advocate for his team members, Stewart maintains a high level of engagement with each project, while somehow never micromanaging the details.” -Colleague
“Stewart approaches every project with exponential neurons firing and a great sense of humor.” – Colleague
“For 45 minutes he captivated the audience…We only received positive reviews on his engaging presentation style and in-depth knowledge.” -Client
“Stewart took time literally in the middle of a cross-country move to speak to our newly-formed team. He provided tons of insights and examples from his experience, and team members are still talking about the nuggets they took away.” -Client