Imagining Mobility & Making it Work Imagine How COVID-19 Could Reshape Mobility for People Who Rely on Transit Mask Transit: A woman waits for a tram in Bordeaux, France. Buy, Tap, Ride: Contactless Fare Payment on Light Rail Serving New York, Philadelphia Two machines plus ink give way to NJ Transit’s new digital link. Pandemic Best Practices: Changing Transit’s Future Masked customers wait at a bus stop in Macau. NJ Transit: Transforming Customer Experience for Third-Largest US Transit Provider I enjoy talking with customers on trains and buses to hear their thoughts as I help shape new policy. New York & New Jersey Subway Map: Seamless Transit for a Megaregion Comprehensive transit map for the largest US metro area. Transit Standards: Branding, Digital Strategy & Graphic Standards for Public Transportation More than 30 transit agency graphics standards manuals from around the world, as well as dozens of articles, examples, and case studies. PATH Riders Council: Building a Model for Transit Agency & Customer Collaboration I helped the Port Authority of New York & New Jersey strengthen its policies and practices for engaging customers by establishing and leading its 14-member customer advisory board. E-ZPass: A Unified Way to Pay for Riding and Driving E-ZPass Streamlines Driving. Could it do the Same for Transit Fare Payment? Get updates Processing… Success! You're on the list. Whoops! There was an error and we couldn't process your subscription. Please reload the page and try again.